For avid readers of my blog, many of you over the years would have noticed one of my staple and most beloved handbag is my Chloé python Paraty bag which I’ve had for a few years now. It’s definitely been one of my smartest investments in fashion and when calculating the cost-per-wear aspect of the bag, it’s been quite reasonable and worth the cost of the bag. Fast forward to present day and it’s suddenly met it’s used by date. Finding out that one of the long shoulder straps on the bag snapping is quite devastating. Being a avid social media expert and knowing that maintaining customer service is one of the highest priority – having been on the receiving end of complaints before as part of my previous PR job, I contacted Chloé via Twitter to receive a lovely message that requested I get in touch via email asap to get the issue resolved.
@lil_blackbook I am really sorry to hear that, could you please provide your e-mail address by private message ?
Thank you very much— Chloé • クロエ (@chloefashion) March 19, 2014
Having had communications with Chloé via Twitter and email, my Chloé python Paraty was fixed in their Asia manufacturing office in Hong Kong and was sent back to me. The repaired bag was great until it’s second outing where the same shoulder strap broke where much to my dismay it appeared that only glue and not proper stitching was used to secure the strap (see below):
A month went by without word from my email contact from Chloé Customer Service nor from their Twitter account. This was when I was losing all hope, thinking there was no real end in sight and I should just give up on my Paraty. Then something amazing arrived in my inbox – Chloé emailed me saying that they’d be happy to replace my broken bag with a brand new one. To be honest I wasn’t expecting them to replace the bag – I was quite happy with them fixing it as to retain it’s warranty, so to have them replace my 4 year old python Paraty was exceptional! I received my brand new Paraty 2 days later via DHL to my amazement and here she is: